Shipping Policy

Shipping Policy – All Orders Ship from Hong Kong SAR

We proudly provide global shipping via dedicated air logistics. All products depart from Hong Kong SAR. We aim to deliver exceptional service and value to customers worldwide.

Shipping Details

  • Customs Confiscation: Not Covered
  • Extra Protection on Packaging: Not Included
  • Tracking Details: Provided within 72 hours after shipment
  • Order Processing Time: 1–3 business days (excluding weekends & holidays)
  • Shipping Courier/Agent: DHL, EMS, FedEx, DPD
  • Delivery Time – USA: Approximately 7–8 business days
  • Delivery Time – Europe: Approximately 12–15 business days
  • Cash on Delivery (Europe Only): Approximately 15–21 business days
  • Delivery Time – Asia: Approximately 5–7 business days
  • Cash on Delivery (Asia): Available – Around 7 business days
  • Countries We Do Not Ship To: China, North Korea

Why Some Orders Take Longer to Ship

All orders are manually verified due to the rise of global credit card fraud. Orders flagged for additional verification may experience delays. We appreciate your patience and understanding.

Order Notifications

Once your order is placed, you will receive a confirmation notice. A shipping message with tracking will follow once dispatched. If the tracking number is not included initially, it will be sent within 72 hours.

Package Appearance

Disclaimer: Minor damage to the outer box may occur due to international handling. We ensure the inner packaging is secure and discreet.

Shipping Coverage

Asia: Hong Kong, Japan, Singapore, Malaysia, South Korea, Thailand, Taiwan (COD available, ~7 days)
Other Asia: India, Saudi Arabia, UAE, etc. via DHL/Aramex
North & South America: US, Canada, Brazil, Mexico, Argentina via DHL
Europe: UK, Germany, France, Italy, Spain, Netherlands, etc. via DHL/FedEx/DPD
Oceania: Australia and New Zealand via EMS

Backorders

If your item is out of stock for more than 2 business days, we will contact you with alternative options or issue store credit upon request.

Delivery Guarantee

  • All orders are shipped with tracking from Hong Kong SAR.
  • Ensure someone is available to receive the package to avoid return.

Possible Delivery Delays

Shipping times are estimated and not guaranteed. Delays may occur due to:

  • Weather disruptions
  • Remote delivery locations
  • Courier backlog or strikes
  • Product temporarily unavailable
  • PO Boxes / APO/FPO addresses
  • Holiday peak seasons
  • Payment verification delays

Need Help?

For support, please contact our customer service via WhatsApp chat on the homepage. Our team is available 24/7 to assist you with your order or delivery questions.

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