FAQ

Most orders are processed within 24–72 hours (Mon–Sat). Once shipped, you’ll receive a tracking link by email/WhatsApp. During peak periods, processing may take a bit longer.

Delivery time depends on your location and the shipping line used. Typical transit time is 7–15 business days. Some regions may take longer due to local carrier delays or customs checks.

Yes—as long as the order hasn’t shipped. Send us your order number + new address ASAP. Once a parcel is shipped, we can’t guarantee changes.

Some lines support it, some don’t. Send us your address first and we’ll confirm the best available route.

We’ll email you a tracking number once shipped. Tracking can take 24–48 hours to update after the label is created—totally normal.

If your order is still in processing, we can usually help. Message us with your order number and the exact change. If the order has shipped, changes aren’t possible—but we’ll still try to offer the best option.

We accept secure global payments including PayPal, Visa, Mastercard, AmEx, Discover, JCB, bank transfer, Western Union, Revolut, Zelle, Venmo, Cash App, plus crypto like BTC & USDT for fast, flexible checkout.

Common reasons include bank security blocks, billing address mismatch, daily limits, or international payment restrictions. Try:

Using a different card
Calling your bank to approve the payment
Switching to an alternative method shown at checkout

For some orders, we offer installment payment options. Please contact us via WhatsApp and provide your order details, and we will inform you which options are available.

Check spam/junk first. If you still can’t find it, send us your payment screenshot + email used at checkout—we’ll locate your order.

Yes—an order confirmation is sent automatically. If you need a custom invoice format, message us.

If your item arrives with a confirmed issue (e.g., wrong item, transit damage, or functional defect), contact us within 48 hours of delivery. We’ll verify and offer a solution (replacement, exchange, or refund where applicable).

Please send clear photos + a short video within 48 hours. We’ll prioritize a fix: replacement parts, exchange, or replacement based on the case.

If we made a mistake, we’ll correct it—send your order number and photos of the item/packaging. We’ll arrange the fastest solution.

Due to the nature of this product category and inspection requirements, “change of mind” returns are usually not accepted. If you’re unsure before ordering, message us for guidance.

If the issue is confirmed to be our error (wrong item/defect on arrival), we’ll cover or reimburse return shipping based on the case. If the return is requested for other reasons, return shipping is usually the buyer’s responsibility.

We typically don’t cover:

Damage caused by misuse, water exposure beyond rated resistance, or accidental drops

Normal wear (scratches, strap aging)

Modifications/repairs done by third parties without approval

We provide a limited after-sales support window for functional issues. If you have a problem, contact us with a video—we’ll guide troubleshooting and offer solutions.